Frequently asked questions

Around ten working days from the point we have your content. The build itself is quick. The bit that usually slows things down is waiting for photos, so gathering those early makes a real difference.

A short conversation, a list of your services, your prices if you publish them, your contact details and any photos you have. Rough notes are perfectly fine. We do the writing and the tidying.

No. We use high quality stock photography chosen to suit your trade and your area, and we can swap in your own pictures later at no charge. Real photos of real work always perform better, so it is worth taking some when you can.

Not necessarily. If you already own one we will connect it. If not, we will help you choose and register one, which typically costs £10 to £15 a year paid directly to the registrar. You own it either way.

We work with small businesses across the whole of the UK. Almost every site we build is aimed at customers within a specific set of towns, so the location work is tailored to wherever you actually operate.

The design and build of the site, before it goes live. It is charged once. Everything after that is the monthly fee, which covers hosting, security, backups, support and the content changes included in your plan.

Yes. It can be split across your first twelve months instead of paid up front, so a Starter site works out at under £24 a month for the first year. Just mention it when you enquire.

Really. It is a rolling monthly arrangement with thirty days notice to cancel. We would rather earn your renewal each month than rely on a signature from two years ago.

The site comes down at the end of the notice period. You keep your domain, your content and your images, and we will export the lot and point your domain wherever you want it.

Yes, in either direction. Upgrades happen straight away, downgrades take effect from the next billing date.

Only your domain name, plus anything genuinely outside a normal small business site such as paid advertising, professional photography or a full online shop. We will always quote those separately and in advance.

It is designed for phones first, because that is where most of your visitors are. Everything is tested on real handsets before going live.

We set the foundations properly: correct page titles, a page per service, sensible location wording, fast loading and your Google Business Profile claimed and linked. That is what local ranking is built on. Nobody can promise a specific position, and anyone who does is guessing.

Small numbers of products can usually be handled. A full shop with stock control and dozens of lines needs a different build, so tell us what you are selling and we will price it honestly.

We do, based on a conversation with you. You read it, mark up anything that does not sound like you, and we adjust it until it does. Nothing goes live without your approval.

Usually we rebuild rather than patch. Those platforms tend to be slow and awkward to rank, and a rebuild often costs less per month than what you are paying now. Send us the address and we will give you a straight answer.

You own your domain, your content and your images at all times. The site is built and maintained by us as part of the plan, and if you leave we hand over your content and help you move.

Email us what you want changed. New prices, new opening hours, a new service, fresh photos from a job. Starter includes two updates a year, Growth includes monthly updates and Complete includes unlimited sensible changes.

Anything that keeps your site accurate and current. What it does not cover is a full redesign or a brand new set of pages, which we would quote for separately.

We monitor it and we fix it, including out of hours. Backups run daily, so even in the worst case we can restore quickly.

Yes. Growth and Complete include a plain English monthly summary showing visitors, popular pages and enquiries. Complete also includes a quarterly review where we go through what to improve next.

Absolutely. Quote builders, booking flows, calculators and coverage checkers can be added to any plan at any point, and one is included with Complete.